Stephen's 20+ years of business experience is backed by tertiary qualifications in Business Management, Business Process Improvement, Electronics and Computing.  He holds a Graduate Certificate in Business (Curtin Uni, WA), specialising in business process improvement, and is a Certified Process Professional (CPP) through BP Group.  In addition, Stephen is an experienced auditor in Standards Compliance and holds auditor qualifications in Quality Management Systems (ISO 9001), OHS Management Systems (AS/NZS 4801), Environmental Management Systems (AS/NZS 14001). Stephen's strengths lie in customer expectation management, business process mapping and analysis, business process improvement and the establishment of management system procedures and documentation, customised and aligned with your operational requirements.  He is passionate about high quality management systems that are appropriate for your organisation, with a focus on customer satisfaction. To arrange a free quote or consultation, phone (0411 511 827) or email  Consulting in Advanced Business Process Management, Business Management Systems, Business Intelligence, and Standards Compliance BPM Systems is a registered business name of Stephen Nicholson and Associates Pty Ltd ABN 53 137 195 816 © 2009 - 2010 BPM Systems processes meet performance • To arrange a free quote or consultation, phone (0411 511 827) or email Chat with Stephen on Skype ABOUT BPM Systems is based in Melbourne, providing consulting services to organisations throughout Australia.  Working with only the best, most conscientious consultants, our combined experience covers such diverse areas as marketing, customer service, manufacturing, training and IT - with a focus on quality management systems and business processes. STEPHEN NICHOLSON Stephen Nicholson is the Principal Consultant and Director of BPM Systems.  He brings to the table a pragmatic approach in dealing with issues of improving profitability through business process improvement, cost cutting through performance enhancement, and the provision of methodologies in aligning work practices with strategic goals.  He maintains a strong interest in technology and how it can best be used to solve business problems where appropriate.