NEWS • Further in-house resources added in the area of Advanced BPM, Outside-In and Customer Expectation Management (CEM) • In-house resources have been enhanced through additional skills in the areas of:   - ISO 9001, Quality Management Systems;   - ISO 14001, Environment Management Systems;   - AS 4801, Occupational Health and Safety (OH&S) Management Systems. • New website layout implemented to streamline your access to pages and information. • Excel Colour (Color) Changer now available as freeware.  Download this Excel add-in from the downloads page, to help   change the default colours (colors) in your spreadsheets. • In the blog pages you can browse the various postings grouped by category and search for particular articles of interest.  This includes links to   Business Process Management (BPM) articles and Quality Management System (QMS) articles posted by third parties. • A new page of common abbreviations is now available in the site blog.  Find out what that acronym stands for, along with brief definitions of each   abbreviation. • As many organisations continue to use Microsoft Excel extensively for Business Intelligence (BI), Business Activity Monitoring (BAM) and reporting,   you can also find numerous Excel tips in the blog pages on how to improve the way you use Excel and how to solve those day-to-day problems that   you may come across while working with Excel.  These range from the use of various Excel Add-ins to improving the layout of Excel spreadsheets   and workbooks.   Please feel free to register and add your own comments to any of the postings that you may find in the blog pages. To arrange a free quote or consultation, phone (0411 511 827) or email  Consulting in Advanced Business Process Management, Business Management Systems, Business Intelligence, and Standards Compliance BPM Systems is a registered business name of Stephen Nicholson and Associates Pty Ltd ABN 53 137 195 816 © 2009 - 2010 BPM Systems processes meet performance